Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancellation Policy:

Orders are confirmed for printing 12 hours after they’re placed to ensure the fastest fulfillment. Therefore, Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

Return/Refund Policy:

At youjishandong.com, we take immense pride in creating personalized handbags that are made to order, and tailored specifically to your preferences. Due to the personalized nature of our products, we are unable to accept returns or exchanges.

However, we want every customer to be completely satisfied with their purchase. If you are unhappy with your order due to a defect, damage, wrong item, or printing quality issue, please contact our customer service immediately. Our policy lasts 72 hours from your delivery date.

To file a claim, please send us an email to info@youjishandong.com.com and include the following information (this is a must):

– Order number
– Video/photo of the defective product
– Label Images

We believe in your happiness and trust your judgment. In order to make the refund process smooth and hassle-free, we do not require you to return the item(s) to us. Your satisfaction is our utmost priority, and we aim to provide exceptional customer service every step of the way.

Please note that in the event of a refund, any personalized items cannot be reused or resold. As a result, we kindly request that you consider your purchase carefully before placing your order.

Incorrect address:

If a package is returned to us due to an incorrect or incomplete address, we cannot be held responsible for these orders as the shipping address was provided by you. Please ensure you provide the correct address at the checkout stage.

If a package is marked “unclaimed,” “return to sender,” or deemed undeliverable for unspecified reasons by the final mile carrier, we will notify you by email with the relevant information and assistance.

If you contact the final mile carrier after the order has left our warehouse and request that they forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you and ensure that your Youjishandong experience is nothing short of extraordinary.

Thank you for choosing Youjishandong as your trusted companion for personalized handbags.

You can always contact us for any questions at info@youjishandong.com.